At Pearl The Luxury Lounge, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate your requests to the best of our abilities. Please review our cancellation policy below:
1.1. Orders can only be canceled if they have not yet been shipped from our warehouse. Once an order has been dispatched, it cannot be canceled.
1.2. Please note that "Made to Order" and other customized items are not eligible for cancellation once the production process has commenced.
2.1. If you wish to cancel your order, please contact our customer support team as soon as possible at [email address] or reach out to our customer helpline at +919149934800
2.2. Provide the following information to expedite the cancellation process:
2.3. Our customer support team will confirm the cancellation eligibility of your order based on its status.
2.4. If the order is eligible for cancellation, we will proceed accordingly and initiate the refund process as outlined in our refund and returns policy.
3.1. Once your order is successfully canceled, we will process the refund within [number of days] days.
3.2. The refund will be credited to your original method of payment or provided as a store credit, according to your preference.
4.1. Orders that have already been shipped cannot be canceled. In such cases, please follow our refund and returns policy for returning the product after delivery.
4.2. "Made to Order" and other customized items that have entered the production process cannot be canceled.
5.1. For any queries or assistance regarding order cancellations, please contact our customer support team at email@example.com or reach out to our customer helpline at [phone number]. We will be happy to assist you.
Please note that our cancellation policy is designed to ensure a smooth and efficient process for our valued customers. We appreciate your understanding in adhering to the guidelines outlined above.
If you have any further questions or require clarification, please do not hesitate to reach out to our customer support team.
Pearl The Luxury Lounge