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Refund Policy

Refund for Canceled Orders

3.1. Once your order is successfully canceled, we will process the refund within 2 days.

3.2. The refund will be credited to your original method of payment or provided as a store credit, according to your preference.

Exceptions to Cancellation:

4.1. Orders that have already been shipped cannot be canceled. In such cases, please follow our refund and returns policy for returning the product after delivery.

4.2. "Made to Order" and other customized items that have entered the production process cannot be canceled.

Communication and Support:

5.1. For any queries or assistance regarding order cancellations, please contact our customer support team at sales@pearltheluxurylounge.com or reach out to our customer helpline at [phone number]. We will be happy to assist you.

Please note that our cancellation policy is designed to ensure a smooth and efficient process for our valued customers. We appreciate your understanding in adhering to the guidelines outlined above.

If you have any further questions or require clarification, please do not hesitate to reach out to our customer support team.


Pearl The Luxury Lounge

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